Terms of service

OVERVIEW

Welcome to NULTRAFITUK. The terms “we”, “us” and “our” refer to NULTRAFITUK. NULTRAFITUK operates this store and website, including all related information, content, features, tools, products and services (the “Services”). NULTRAFITUK is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”), together with any policies referenced herein, describe your rights and responsibilities when you use the Services.

Please read these Terms carefully, as they include important information about your legal rights, limitations of liability, and dispute resolution.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy (available on our website). If you do not agree, you must not use the Services.


SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian.

To access certain Services or place an order, you may be required to provide personal information such as your email address, billing details, payment information, and shipping address. You confirm that all information you provide is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Accounts may not be transferred, sold, or assigned to another person.


SECTION 2 – OUR PRODUCTS

We make every effort to display accurate and up-to-date product information on our website. However, product colours, packaging, labelling, ingredients, or appearance may vary due to device settings, manufacturer updates, or supplier changes.

Product descriptions, images, ingredient summaries, nutritional information, allergen statements, sizing details, and material descriptions provided on this website are supplied for general informational purposes and may not be exhaustive. Information may vary by flavour, size, batch, or manufacturer reformulation and is subject to change without notice.

Supplements & Nutrition Products

Ingredients, nutritional values, and allergen information may vary between flavours or batches. While we aim to provide helpful summaries, the physical product label, packaging, and manufacturer instructions should always be relied upon as the most accurate and up-to-date source of information.

Individuals with food allergies, intolerances, medical conditions, or specific dietary requirements should exercise particular care. Customers are strongly advised to read the full product label and packaging before use and to contact the manufacturer directly if further clarification is required.

While we take reasonable care to provide accurate information, customers are responsible for reviewing the product packaging and label before use. This does not affect your statutory rights.

Clothing & Apparel Products

Clothing, accessories, and textile products may contain materials, dyes, or treatments that could cause skin irritation or allergic reactions in sensitive individuals. Material compositions and care information are provided for general guidance only and may vary by product or production run.

Customers with known skin sensitivities, allergies, or dermatological conditions should review material details carefully, follow care instructions, and discontinue use if irritation occurs. Where relevant, patch testing prior to extended wear is recommended.

Medical Disclaimer

Nothing on this website constitutes medical advice. Supplements, nutrition products, fitness accessories, and apparel are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Always consult a qualified healthcare professional before starting any supplement, nutrition, or fitness regimen.

All product descriptions, pricing, and availability are subject to change without notice. We reserve the right to discontinue products or limit quantities at any time.


SECTION 3 – ORDERS

Placing an order constitutes an offer to purchase. Orders are only accepted once payment has been received, processed, and confirmation has been issued.

We reserve the right to refuse, cancel, or limit any order at our discretion, including but not limited to cases involving:

  • Pricing errors
  • Suspected fraud or abuse
  • Stock availability issues
  • Incorrect or incomplete information

Orders may enter processing shortly after being placed. Once an order has entered processing or been dispatched, it may no longer be eligible for cancellation and will be handled in accordance with our Order Cancellation Policy and Returns & Refunds Policy.

All orders and related claims are subject to review and investigation.

Purchases are for personal use only and not for resale, redistribution, or commercial purposes without prior written consent.


SECTION 4 – PRICES AND BILLING

All prices are displayed in GBP unless stated otherwise. Prices may change at any time without notice.

Prices do not include delivery charges unless stated. Applicable taxes are included where required by UK law.

You agree to provide accurate billing and payment details and confirm that you are authorised to use the payment method provided.


SECTION 5 – SHIPPING AND DELIVERY

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by couriers, customs, or events outside our control.

Orders are typically processed and dispatched within 24 hours, with a maximum processing time of 36 hours, subject to operational conditions.

A parcel is considered delayed if it has not arrived within 3 working days after dispatch.

A parcel is considered lost if it has not arrived within 14 full days after dispatch.

All delivery-related claims, including non-delivery or damage, are subject to investigation and may require supporting evidence.

Risk of loss passes to you upon delivery. This does not affect your statutory rights under UK consumer law.


SECTION 6 – INTELLECTUAL PROPERTY

All content on this website, including text, graphics, logos, images, videos, and software, is owned by or licensed to NULTRAFITUK and protected under UK and international intellectual property laws.

You may use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, or exploit any content without written permission.


SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools that we do not control. These tools are provided “as is” and “as available” without warranties of any kind. Use of such tools is entirely at your own risk.


SECTION 8 – THIRD-PARTY LINKS

Our Services may include links to third-party websites. We are not responsible for the content, accuracy, or policies of third-party sites. Accessing third-party services is done at your own risk.


SECTION 9 – RELATIONSHIP WITH SHOPIFY

NULTRAFITUK is powered by Shopify. All sales are made directly with NULTRAFITUK. Shopify is not responsible for any aspect of transactions between you and NULTRAFITUK. You agree to release Shopify from any claims related to purchases made through our store.


SECTION 10 – PRIVACY

Your use of the Services is subject to our Privacy Policy, available on our website. Shopify may also collect and process personal data in order to provide the platform and related services.


SECTION 11 – FEEDBACK

Any feedback, reviews, or suggestions you submit may be used by us without restriction or compensation. You confirm that any feedback provided does not violate the rights of any third party.


SECTION 12 – ERRORS AND OMISSIONS

We reserve the right to correct errors, inaccuracies, or omissions and to cancel or amend orders affected by such issues at any time, including after an order has been submitted.

Where an order is affected by an error, we may:

  • Cancel the order and issue a refund
  • Offer an alternative product or resolution
  • Contact the customer to resolve the issue

All such cases are handled in accordance with our policies.


SECTION 13 – PROHIBITED USES

You may not use the Services:

  • For any unlawful purpose
  • To infringe intellectual property rights
  • To distribute malware or harmful code
  • To interfere with the operation, security, or integrity of the website
  • To submit false claims or misleading information
  • To attempt to exploit, manipulate, or bypass any of our policies, systems, or processes

SECTION 14 – MISUSE, ABUSE & RIGHT TO REFUSE SERVICE

We reserve the right, at our sole discretion, to refuse service, restrict access, suspend, or permanently terminate customer accounts where we reasonably believe that misuse, abuse, or bad-faith behaviour has occurred.

This may include, but is not limited to:

  • Repeated or excessive claims inconsistent with tracking or evidence
  • Exploiting delivery, refund, or cancellation policies
  • Providing false or misleading information
  • Abusive or inappropriate communication
  • Creating duplicate or alternate accounts
  • Attempting to bypass enforcement actions

Where an account is restricted or terminated:

  • We may cancel any pending or future orders
  • We may restrict access to the Services
  • Any related accounts may also be terminated

Any attempt to place orders after termination may result in immediate cancellation without notice.

All decisions are final and made in accordance with NULTRAFITUK policies.


SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and products are provided “as is” and “as available”, to the fullest extent permitted by applicable UK law, without affecting your statutory consumer rights.


SECTION 16 – LIMITATION OF LIABILITY

To the maximum extent permitted by UK law, NULTRAFITUK shall not be liable for indirect, incidental, or consequential losses. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.


SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless NULTRAFITUK and its partners from claims arising from your breach of these Terms or misuse of the Services.


SECTION 18 – SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.


SECTION 19 – ENTIRE AGREEMENT

These Terms, together with referenced policies, constitute the entire agreement between you and NULTRAFITUK.


SECTION 20 – ASSIGNMENT

We may assign these Terms without notice. You may not assign your rights without our consent.


SECTION 21 – GOVERNING LAW

These Terms are governed by the laws of England and Wales.


SECTION 22 – HEADINGS

Headings are for convenience only and do not affect interpretation.


SECTION 23 – CHANGES TO TERMS

We may update these Terms at any time. Continued use of the Services constitutes acceptance of any changes.


SECTION 24 – ORDERS, AVAILABILITY & FULFILMENT

Where products are unavailable, we will contact customers and offer options including waiting, replacement, or refund.

Orders may be held or split depending on availability (additional shipping may apply).

Refunds for stock issues are limited to affected items.


SECTION 25 – POLICY APPLICATION

All purchases and interactions are subject to NULTRAFITUK policies.

In any conflict between expectations and policies, our policies take precedence.

All claims and requests are subject to review and investigation.


CONTACT

Questions about these Terms should be sent to:

NULTRAFITUK
📧 info@nultrafit.shop