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The Premium Fitness Experience
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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, items must be in the same condition as received, unused, unopened, with tags (where applicable), and in their original packaging. Proof of purchase is required.
To start a return, please contact us at info@nultrafit.shop. Returns must be requested and approved in advance. Items returned without prior approval will not be accepted.
Customers are responsible for arranging and paying for return shipping unless the return is due to an error on our part.
For hygiene and safety reasons, we do not accept returns of any opened, used, or partially consumed items under any circumstances, including food, drink, supplements, capsules, powders, bars, or any item with a broken seal.
If a return is received that does not meet these criteria:
If return shipping is not paid within a reasonable timeframe, we reserve the right to dispose of the item.
Orders must be inspected upon delivery. Any faults, damage, or incorrect items must be reported within 24 hours of delivery.
Sufficient photographic evidence must be provided, including:
Failure to notify us within this timeframe or to provide sufficient evidence may result in the request being refused.
All claims are subject to investigation.
Where an issue is confirmed, we may offer one of the following resolutions depending on the situation:
The following items are non-returnable:
This does not affect your statutory rights if an item is faulty, damaged, incorrect, or not as described.
If a delivery attempt is unsuccessful due to no one being available at the delivery address, refusal of delivery, failure to arrange re-delivery with the courier, or an incorrect or incomplete delivery address provided at checkout, the courier may return the parcel to us.
Once an order has been dispatched, responsibility for accepting delivery or arranging re-delivery lies with the customer. Courier tracking data and delivery attempt logs will be used to assess failed delivery cases.
If an order is returned to us due to:
The order will be treated as a returned delivery.
In these cases, the order will be cancelled and refunded once the parcel is received back, with the following deductions applied:
Re-delivery is not automatic. If the customer wishes to receive the items again, a new order must be placed.
For change-of-mind returns and returned deliveries:
Re-stocking fees do not apply where the issue is due to an error on our part (faulty, damaged, or incorrect items).
We do not offer direct exchanges. If you wish to receive a different item, the original order must be returned (where eligible) and a new order placed separately.
UK customers have the right to cancel their order within 14 days of receiving the items under the Consumer Contracts Regulations.
This right does not apply to:
Where cancellation applies, items must be returned unused, unopened, and in original packaging. Return shipping costs remain the customer’s responsibility.
Customers in the European Union may cancel their order within 14 days of receipt. Items must be unused, unopened, and returned in original packaging. Return shipping costs apply.
Once a returned order is received and inspected, we will notify you of the outcome.
If approved, refunds will be issued to the original payment method. Funds typically arrive within 3–7 business days, depending on your bank or payment provider.
Refunds may be reduced by:
If more than 15 business days have passed since refund approval, please contact info@nultrafit.shop.